*UPDATED* BASIC BUSINESS POLICIES
⚠️ Please Read Before Agreeing: This section includes important information about scheduling, cancellations, payments, holiday visits, emergencies, and service expectations.

A Few Quick Guidelines for a Smooth Pet Care Experience
Here’s what you can expect and what we recommend keeping everything running smoothly:
Key Safety Tips:
For added security, we recommend using a lockbox or hiding your key on the property. If you prefer to give us a key to keep, we also suggest having a spare key hidden outside for emergencies.
Weather Considerations:
We walk dogs in most weather conditions, but we’ll shorten walks in extreme weather like thunderstorms, heavy snow, or extreme heat/cold. If conditions are too bad for a safe walk, we'll opt for quick bathroom breaks and indoor play instead. If you work from home, we will just shorten the visit to a bathroom break.
Sever Weather/ Travel Bans:
If the State of Rhode Island issues a travel ban, the law prohibits Companion Pet Services from traveling and performing visits until the ban is lifted. Clients must have a local backup caregiver (neighbor, friend, or nearby family member) who can access the home and care for pets during a travel ban.
Emergency Backup Coverage:
While we are a husband-and-wife team dedicated to providing reliable care, it’s a good idea to have a backup plan in case we ever need to step away for an emergency. We’ll always communicate any changes as quickly as possible.
Health & Safety:
If you’re feeling sick or suspect your pet is unwell, please let us know! We’ll happily cancel visits without a fee to prioritize health and safety for everyone.
Outdoor Pets:
For safety, we don’t assume liability for pets that have unsupervised access to the outdoors. All cats should remain indoors during visits.
Other People in the Home:
To protect your home and pets, we’re not responsible for any damages caused by others who may enter your home during our visits.



SCHEDULING&CANCELING
Scheduling & Cancellations
HOW TO SCHEDULE VISITS:
Preferred Method: Please use your Precise Pet Care portal to request visits. This ensures quick and accurate scheduling.
Here’s how to request a visit through the portal:
1. Log in to your Precise Pet Care portal.
2. Click on Scheduling in the left-hand menu.
3. Select My Schedule, then click on Request Visits.
4. Fill in the requested date, time, and service details for the visit.
If you need additional help, refer to the Client Manual (click the magnifying glass icon in the top right corner of your dashboard). There are also tutorial videos available to guide you. Please text or email if you need help to request visits through the portal.
*Email Option: If you prefer, you can still schedule via email by sending a message to companionpetri@gmail.com. Please include specific dates, times, and services requested to avoid back-and-forth communication and ensure we can accommodate your needs.
SCHEDULING, CANCELLATIONS, AND FEES
Dog Walking:
Walks scheduled before 11 AM → Cancel by 7 AM the same day to avoid a fee.
Walks at 11 AM or later → Cancel by 9 AM the same day to avoid a fee.
Pet Sitting Visits:
Requires 24 hours' notice to cancel.
The full visit rate will be applied to late cancellations.
Late Cancellation Fee: The full visit rate will be applied to late cancellations (including if you return from vacation early and cancel a pet sitting visit).
Important: For scheduling requests with less than 24 hours’ notice, an additional $5 fee applies, provided we can fit the visit into the schedule.

*UPDATED* PAYMENTS&INVOICES
PAYMENT&INVOICES
Invoices:
Pet Sitting Visits: Invoices are sent upon scheduling.
Recurring Dog Walks: Invoices are sent weekly on the weekend.
Accepted Payment Methods:
Cash
Checks (made out to Companion Pet Services LLC)
Venmo
If paying by check, you can leave it at your first visit for us to pick up.
Venmo Payments:
Click the "Venmo Button" on your invoice to make a payment via Venmo.
Payment Terms:
New Pet Sitting Clients:
A 50% non-refundable deposit is due at the initial meet-and-greet. The remaining balance is due by your first scheduled visit.
Established Pet Sitting Clients:
Full payment is due before the first day of visits.
Dog Walking Clients:
Payments for weekly dog walks are due on the last scheduled walk of the week or no later than Friday, even if you have weekend visits scheduled.
Credits and Refunds:
Companion Pet Service does not issue refunds for prepaid services. Any cancellations made within the applicable cancellation window will be applied as a credit to your account.

SERVICES&RATES
Quick Relief Visit (20–25 min) – $23
Perfect for a short walk or backyard time, with enough time for water refills and gentle interaction and companionship. Ideal for seniors, puppies, or midday needs.
Standard Visit (30 min) – $25
A well-rounded visit with time for a solid walk and some extra TLC. Great for most dogs and daily routines.
Extended Visit (40–45 min) – $30
For pets who need a little more time to burn energy or get individual care. Includes extra walk time and enrichment if needed.
Enrichment Hour (60 min) – $35
A full hour of physical and mental stimulation. Perfect for high-energy dogs or longer stretches alone. Includes optional enrichment games, sniff walks, or chill time. Everything is based on your pet’s needs.
SPECIAL SERVICES & FEES
Pet Taxi: Flexible rates based on time and mileage. Please contact us directly to discuss your needs.
Solo Doggy Trail Hikes: $45/hr
Service Add-Ons:
Injectable Medications/Sub-Q Fluid Administration: + $5
Item Pickup/Drop Off (typically for keys and payments): $15
Service Area Expansion (over 10 miles from our office): + $1/mile
Holiday Surcharge:
+ $10 per visit on:
New Year’s Eve, New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
KEY&PAYMENT PICKUP AND DROP-OFF POLICIES
Scheduling & Charges:
If you need a visit for key pickup, key drop-off, or payment pickup, it must be scheduled in advance.
There is a $15 charge for this service.
Limitations:
We do not meet at other locations for key or payment exchanges.
Pickup & Drop-Off Location:
Pickups and drop-offs must take place at your home, allowing us to incorporate them into our daily driving route.
For security reasons, we do not accept key drop-offs at our home. Please schedule a pickup visit instead.

IMPORTANT: YEARLY REOCCURING CLOSURES
Please keep in mind that our normal yearly recurring closure dates are:
February 10th to February 16th
August 6th to August 13th
We set these dates every year, and we kindly ask you to arrange backup care for your pets during these periods. If you need help to find alternative care options, please let us know as soon as possible, and we will be happy to provide a list of referrals.
Thank you for your understanding and cooperation.